Frequently Asked Questions
Discover everything you need to know about our handcrafted heritage jewelry.
What materials are used in Azza Fahmy jewelry?
Each piece is handcrafted using a unique blend of 18kt gold and sterling silver, often adorned with precious and semi-precious stones. Our signature technique combines these metals to create timeless, intricate designs.
Do you offer international shipping?
Yes, we ship our collections worldwide via premium couriers. Delivery times vary by location, but most international orders arrive within 5 to 10 business days.
How should I care for my jewelry?
To maintain the luster of your pieces, we recommend cleaning them with a soft cloth and avoiding contact with perfumes, lotions, or harsh chemicals. Store each piece in its original pouch to prevent scratching.
Can I request a custom engraving?
Many of our pieces can be personalized with calligraphy or special messages. Please check the 'Personalization' section on the product page or contact our customer service team for bespoke requests.
What is your return policy?
We accept returns on non-personalized items within 14 days of delivery, provided they are in their original condition and packaging. Please note that custom-made or engraved pieces are final sale.
How do I find my correct ring size?
We provide a comprehensive Size Guide on our website to help you find the perfect fit. If you are between sizes, we generally recommend choosing the larger size for the most comfortable fit.